Data Protection & Privacy Policy

This Data Protection Policy ("Policy") explains how VideoHQ ("we", "our", or "us") collects, uses, shares, and protects your information when you use our app available on iOS and Android platforms.

By using VideoHQ, you agree to the practices described in this Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

• Name, email address, and profile details when you create an account.
• Billing details when making subscriptions.
• Authentication tokens or social login info if you choose to sign in using platforms like Google, Apple, or Facebook.

b. Generated & Uploaded Content

• Scripts you create or upload via VideoHQ.
• Images you create or upload via VideoHQ.
• Videos you create or upload via VideoHQ.
• Audio Files and Recordings you create or upload via VideoHQ.
• Chat conversations with Chioma AI

c. Device & Usage Data

• Device information (model, OS version, device ID).
• App usage data, crash logs, performance logs.
• IP address, timezone, language settings.

d. Cookies & Tracking

We may use local storage or third-party tools (e.g., Firebase, Google Analytics) to track usage patterns and improve user experience.

 

2. How We Use Your Data

Your data is used to:

• Provide and personalise the services offered by VideoHQ.
• Save your projects and history for easier access.
• Improve app performance, fix bugs, and deliver updates.
• Send important service notifications or updates.
• Offer customer support.

Video Hq WILL NOT sell your personal data.

 

3. Data Sharing & Disclosure

We value your privacy and do not sell or rent your personal data. However, we may share your information with third parties under the following limited circumstances:

a. With Service Providers

We work with trusted third-party vendors who assist us in operating VideoHQ. These service providers only have access to the data necessary to perform their services on our behalf and are obligated to handle your information securely and in accordance with this Policy.

Examples include:

• Cloud storage providers for saving user-generated content and backup.
• Analytics tools (such as Google Analytics or Firebase) to help us understand how the app is used and improve its performance.
• Payment processors (e.g., Stripe, Paystack, Flutterwave, Apple Pay, Google Pay) to handle subscriptions and in-app purchases securely. We do not store your full payment card information ourselves.

These partners are contractually bound to protect your data and may not use it for any other purposes.

b. With Legal Authorities

We may disclose your information when:

• Required to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Necessary to detect, prevent, or address fraud, abuse, potential threats to safety, or technical issues.
• Needed to establish, exercise, or defend our legal rights.

We will ensure any such disclosure is limited to what is legally required.

c. With Your Consent

In some cases, we may ask for your explicit consent before sharing your information with third parties. For example:

• If you opt to connect your VideoHQ account with a third-party service (e.g., social media or external storage), we will request your permission.
• If you request a collaboration feature where your project is shared with another user.
• If we want to feature your generated content for marketing or promotional purposes.

You can withdraw your consent at any time by updating your preferences in the app or contacting us.

 

4. Data Storage & Security

• Data is stored on secure servers hosted in AWS, BackBlaze and Google Cloud Storage.
• Encryption is used for sensitive information both in transit and at rest.
• Access to personal data is restricted to authorised personnel only.

5. Your Rights

Depending on your region (e.g., Nigeria, United Kingdom), you have the right to:

• Access and view your personal data.
• Request correction or deletion of your data.
• Object to or restrict certain data uses.
• Withdraw consent at any time.
• Request data portability.

To exercise your rights, contact us at support@jamaconcept.com

6. Children's Privacy

VideoHQ is not intended for children under 18 (or under 16 in some jurisdictions). We do not knowingly collect personal data from children. If we learn a child has provided us data, we will delete it immediately.

 

7. Third-Party Services and SDKs

VideoHQ may integrate with trusted third-party APIs, SDKs, and external services to deliver core functionalities, enhance user experience, or provide advanced AI-powered capabilities. These integrations are essential for enabling features such as:

• AI-generated content (scripts, images, voiceovers, videos)
• Media storage and retrieval
• Real-time analytics and performance monitoring
• Cloud rendering and export processing
• In-app purchases and user authentication

Data Handling by Third Parties

These third-party services may:

• Collect anonymised or pseudonymised data such as device type, app usage statistics, language preference, and performance metrics.
• Use cookies or SDK-level trackers to improve service delivery or for diagnostic and analytical purposes.
• Operate under their own privacy policies, which may differ from VideoHQ’s.

We do not control or take responsibility for the privacy practices of these third parties, and we recommend reviewing their policies where applicable.

Data Minimisation and Privacy by Design

We limit the data shared with third-party services to the minimum necessary to enable specific features. Wherever possible, data shared is:

• Anonymised or aggregated
• Transmitted using encrypted protocols
• Subject to strict data access controls and agreements

We vet our partners for GDPR/CCPA compliance and require them to adhere to industry-standard security practices.

 

8. Data Retention

We retain your data only as long as needed for legitimate business purposes or as required by law. You may delete your account and data at any time from within the app or by contacting support.

 

9. International Transfers

If you use VideoHQ outside our primary hosting location, your data may be transferred internationally. We take steps to ensure adequate protection under applicable data laws.

 

10. Updates to This Policy

We may update this Policy periodically. Changes will be posted on this page, and significant changes will be communicated via email or app notifications.

 

11. Contact Us

If you have questions or concerns about this Policy or your data, contact us at:

📧 support@jamaconcept.com